If you’re unable to sign in to your bank account, the issue is usually related to your username or password.
This may happen if:
- Your password was entered incorrectly
- Your login information was recently changed
- Your bank requires additional authentication (such as a one-time code or security question)
To resolve the issue:
- Double-check your username and password to ensure they are entered correctly
- Reset your credentials directly through your bank’s official website or mobile app if needed
- After confirming your login details are correct, return to the app and try connecting your bank account again
Additional Information
- Make sure you are using your online banking credentials, not your debit card number
- If your bank account is locked due to multiple login attempts, you may need to unlock it through your bank before trying again
- Some banks require multi-factor authentication, so be prepared to complete any additional security steps requested by your bank
- For security reasons, we do not store your banking credentials — all connections are securely handled through our banking integration provider
This is a common issue and can usually be resolved quickly once your login information is confirmed. If you continue experiencing issues after verifying your credentials, you may contact support for further assistance.