Identity verification may fail for a few common reasons. Most issues can be resolved by retrying with clearer information.
Here are the most frequent causes:
- The ID photo is blurry, dark, or cropped
- The ID is expired or damaged
- Information on the ID isn’t fully visible
- The selfie doesn’t match the ID photo
To improve your chances of success:
- Take photos in a well-lit area
- Place your ID on a flat surface
- Make sure all edges and text are visible
- Remove hats, glasses, or face coverings for the selfie
If verification continues to fail after multiple attempts, contact support through the app for help.
