A remittance may fail for several reasons, most commonly related to your bank account.
Common causes include:
- Insufficient funds in your bank account at the time of processing
- Bank processing issues or temporary technical error
- Incorrect bank information
- Account restrictions, such as a frozen or limited bank account
If a remittance fails, check your bank balance and ensure your account details are correct. You may be able to retry the remittance through the app.
If failures continue, contact support through the app for help.
To help avoid future issues:
- Ensure sufficient funds are available in your bank account before the scheduled remittance date
- Confirm that your bank account is active and not restricted
- Review any notifications or messages in the app for additional details
In many cases, the system may attempt the remittance again automatically. You may see updated information in the app once another attempt is processed.
If the issue continues, additional action may be required to keep your account in good standing.
